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UK NEXT DAY DELIVERY ORDER BY 1PM
FREE DELIVERY ON ORDERS OVER £20.00

Terms and Conditions

At Tongue In Cheek Creations we are committed to providing the highest level of customer service together with exceptional online service.

All information you provide to us is handled in accordance with the EU General Data Protection Regulation 2016/679.

Please read these terms and conditions carefully and to ensure you understand them before ordering products from our site.

By ordering products from our site, you agree to be bound by these terms and conditions.  These include our privacy policy and delivery information.

We may change these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements or how we operate and accept payment from you.  Therefore, it is important you check these terms and conditions to ensure you understand what terms will apply to our contract with you.

  1. CONTACT DETAILS

Tongue In Cheek (located at www.tongue-in-cheek.co.uk) is operated by Tongue In Cheek Creations Ltd (registered in England and Wales under company number 09404123. VAT number 288584929).  If you need to contact us please use our contact form.

  1. PRODUCTS

All products shown on our site are subject to availability. If the main characteristics of the product are different from those ordered, we will give you the option to reconfirm or cancel your order.

If we are unable to supply you with a product because of an error in the price on our site, we will notify you of this by email and we will not process your order.

The images of the products on our site are for illustrative purposes only and your products may vary from those images. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

  1. OUR PRODUCTS AND NUTS

All products are made in the same environment as nut products so we cannot guarantee they are free from nut traces.

  1. PRICES

The prices payable for products that you order are as set out on our website.  All prices include VAT.  In most cases, you will be required to pay extra for delivery.  Prices for our products are subject to change without notice.

  1. RE-SALE

You are not permitted to sell and must not offer to re-sell any of our products.

  1. OUR CONTRACT WITH YOU

These terms and conditions will apply to any contract between us for the sale of products to you.

We must receive payment in full before your order can be accepted. Once the payment has been received by us we will notify you by email.

We are committed to processing your orders as quickly as possible and will notify you of any issues with your order as soon as possible.

  1. CANCELLATION BY US

We reserve the right to cancel the contract between us if:

  • We have insufficient stock and are unable to deliver the products you have ordered.
  • We do not deliver to your area.
  • One or more of the products you ordered was listed at an incorrect price due to an error.

If we do cancel your contract, we will notify you by email and will refund any sum that has been deducted by us from your account as soon as possible.

We are not obliged to offer any additional compensation.

  1. ORDER CANCELLATION/REFUND AND RETURNS POLICY

We want you to be 100% satisfied with the products you receive and the service we provide; if there is an issue with your order, then please do not hesitate to contact us via our contact form and we will be happy to assist.

If you have purchased any of our products which are not personalised items, you have a right to cancel the contract up to 2pm on the day on which you place your order.

If you change your mind during this time for any other reason that you do not want to receive the products you can notify us of your decision to cancel the contract and receive a full refund. For this refund to be valid you must notify us of your cancellation by 2pm on the day that you place your order.  You can email us of your cancellation using our contact form quoting your order number.

We will refund the price of the products in full, plus any delivery charges you paid by the same payment method your payment was made.

Once the order has been dispatched you will not be entitled to cancel your order or request a refund.

Only on damaged and delayed products can we offer a refund or a replacement. You do not have a right to cancel your order or any contract between us if you have simply changed your mind; and we are not able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013.

Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

  1. DELIVERY

Orders are shipped using Royal Mail; therefore, please allow up to 3-5 working days for your order to arrive in the UK and up to 8 working days for the rest of Europe.

Delivery will be completed when we deliver the products to the address you provided on your order and the products will then be at your risk and responsibility from completion of delivery.

We will deliver to the address as you submitted on your order and cannot accept any liability for late or failed delivery if the quoted address or other contact details provided are incorrect.

Please note we are not able to accept orders to addresses containing a PO Box number, BFPO or FREEPOST addresses.

Tongue In Cheek Creations Ltd does not accept any responsibility for delays in the receipt of orders due to unfavourable weather conditions, postal strikes or any other delays by the postal service.

Melted Products; we take great care in packaging our products for delivery to ensure they do not melt or get damaged during transit. Therefore, we will not accept responsibility for melted products if they have melted in transit.

  1. PRICING AND PAYMENT

We accept payment by most major card providers (Visa, Mastercard, American Express).

Ensure that the details you provide us with are correct. We require you to supply the registered address of the cardholder which is used to validate your order with your card provider.

We do not accept responsibility for an order being delayed as a result of incorrect or invalid payment details being submitted.

The total value of your order will be displayed on the checkout order confirmation. The displayed price is the amount in pounds sterling.

Prices for all our products are as quoted on our site and may change at any time, but changes will not affect any existing orders.

Please note the price of our products does not include delivery charges.

If a product’s correct price is higher than the price stated on our website, we may at our discretion reject your order without liability to you and notify you of this by email.

We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order confirmation.

  1. DISCOUNT CODES
  • “Discount Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
  • Each discount code is subject to (a) the specific terms and conditions stated on the discount code offer and (b) these general discount code terms and conditions. In the event of any inconsistency, the former prevails.
  • Not redeemable for cash and cannot be used to purchase gift cards.
  • Valid for qualifying purchases made on tongue-in-cheek.co.uk
  • Must be redeemed within the validity period.
  • Not redeemable on gift sets, sets, limited edition items or sale items unless expressly stated otherwise.
  • Cannot be applied to previously placed orders or products not in stock at the time of purchase.
  • Discounts are applied prior to shipping, handling and sales tax charges.
  • Next day shipping is excluded where Free Shipping is offered. Free shipping only includes Standard shipping.
  • Discount codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
  • Not transferable or redeemable for cash or credit.
  • To apply a discount code, you must enter it at checkout prior to completing the order.
  • Ongoing offers are subject to change without notice.
  1. OUR LIABILITY

If the products we deliver to you are not what you ordered, are damaged, are the incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than to make good any shortage or non-delivery.

We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not be liable or responsible for failure to perform or delay in any of our obligations under a contract that is genuinely caused by an event out of our control.

  1. PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. INTELLECTUAL PROPERTY RIGHTS

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You cannot reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from Tongue In Cheek Creations Ltd.

Sometime there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct or update information or cancel orders if the information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no responsibility to update, amend or clarify information, including without limitation, pricing information, except as required by law.

  1. OTHER IMPORTANT TERMS

These terms and any contract we enter into are governed by and interpreted in accordance with English law and the English courts have jurisdiction to resolve any disputes between us.

Tongue In Cheek Creations Ltd reserves the right to refuse to supply any individual or company and reserves the right to deny access to the website www.tongue-in-cheek.co.uk