1. HOW DO I ADD ITEMS TO MY SHOPPING BASKET? A full list of all our products is located on our ‘Products’ page. From here simply select the product you wish to buy and click ‘Add to basket’. You will then see your selection has been added to your shopping basket.
2. DO I NEED TO REGISTER TO PLACE AN ORDER? No. You can checkout as Guest. If if you wish to create an account, you can do this by selecting the ‘Register’ within My Account. You can also register during the checkout process when placing an order. Then as a returning customer you will just need to sign in to complete your order.
3. CAN I MAKE CHANGES TO MY ORDER DURING CHECKOUT? No. Within checkout you can view any item quantities, discounts and offers you have within your basket, along with a breakdown of your delivery costs before proceeding to payment details. To make any changes to your order you must go to your basket and update your order there.
4. HOW DO I CHANGE THE QUANTITY OF AN ITEM IN THE SHOPPING BASKET? Once you have added an item to your shopping basket you can continue browsing until your basket contains all the items you want to order. You can access the contents of your shopping basket at any time by clicking the ‘Basket’ button located at the top of the screen. You can change the quantity when selecting the product from the ‘Product’ page or by amending this within the Shopping Basket.
5. HOW CAN I REMOVE ITEMS FROM MY SHOPPING BASKET? You can remove items from your shopping basket by clicking the ‘Remove’ link next to the item or by amending the quantity in your ‘Basket’ and then clicking the ‘Update Basket’ button.
6. HOW DO I COMPLETE MY ORDER? Simply click ‘Checkout’ in you ‘Mini-cart’ or ‘Continue to Payment’ within your shopping ‘Basket’. If you have not already signed in you will be asked to either Sign In or Register.
7. CAN I ORDER IN ANY OTHER WAY? Currently you are only able to submit orders via our online store. If you have any questions please contact us via our ‘Contact Us’ form. Our opening hours are Mon-Fri 9am to 5pm.
8. HOW DO I ADD A PERSONAL MESSAGE TO MY ORDER? If you wish to add a message to your order you can do this within the ‘Product’ page under ‘Add Personal Message’ section. NOTE: if sending multiple items in one order, you can add a message for each item.
9. CAN I SEND A GIFT ANONYMOUSLY? All correspondence is sent via email to the buyer. We do not include an invoice when shipping your order. If you wish to add a message to your order you can do so from the ‘Product’ page under ‘Add Personal Message’ section.
1. I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL. DID YOU GET MY ORDER? Firstly, check your order history. You can view this by signing in and viewing ‘My Account’. Within your account you will see the ‘Order History’ section. You can view a full list of orders we have received from you online complete with the order number, total price and date. If you do not see your order here please contact our customer service team via ‘Contact Us’ form as soon as possible.
2. WHERE CAN I SEE MY ORDER HISTORY? You can view this by signing in and viewing ‘My Account’. Within your account you will see the ‘Order History’ section.
3. HOW TO FIND MY ORDER NUMBER? Your order number will be visible within the order confirmation email sent to you. Failing this you can check your order history in ‘My Account’.
4. CAN I AMEND MY ORDER AFTER IT HAS BEEN PLACED? This is only possible if your order has not been completed at our dispatch centre. You should contact our customer service team via ‘Contact Us’ form with your order number by 14:00 GMT on the same day of placing your order. Changes after this time will not be guaranteed. Once an order has been dispatched it cannot be amended and cannot be returned for a refund.
5. HOW CAN I CHECK MY ORDER STATUS? Within ‘My Account’ you will see the ‘Order History’ section. You can view a full list of orders we have received from you online complete with the order number, total price and date.
1. ARE YOUR CHOCOLATES SUITABLE FOR VEGETARIANS? Please refer to the ingredients list for each product for allergy information.
2. DOES YOUR CHOCOLATE CONTAIN NUTS? All of our products are made in the same environment as nut products so may contain nut traces. Any person with a nut allergy should NOT consume any of our products.
3. HOW SHOULD I STORE MY TONGUE IN CHEEK CHOCOLATES? Chocolate should be stored in a cool, dry dark place. The optimum temperature to store chocolate is 59° to 65°F (15° to 18°C) and under 65% humidity.
1. WHY CAN I NOT REGISTER? It may be that you have already registered with us using the email address you provided. If so please sign in.
2. WHY AM I NOT ABLE TO SIGN IN? It may be that you do not have an active registered account, or your username/email address and password combination are incorrect. Please ensure you have the correct sign in details or request to reset your password.
3. WHAT DO I DO IF I FORGOT MY PASSWORD? On the ‘Sign In’ screen beneath the returning customer section there is a ‘Forgotten Your Password’ link. Click on this link and then enter your email address. You will be sent an email explaining how you reset your password.
4. WHAT DO I DO IF I FORGOT MY EMAIL ADDRESS? Your email address must be in the format: email@example.com (or .net, .org, etc.). Ensure you are using the correct email address and password combination to access your account.
5. HOW DO I CHANGE THE DETAILS OF MY ACCOUNT? Once you are have signed in you will be taken to the ‘My Account’ dashboard. From your account dashboard, you can view your order history, update your details and edit your password.
1. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept Visa, Mastercard, American Express.
2. MY CARD HAS BEEN DECLINED – WHY? This is always frustrating and there are a number of reasons as to why a card may decline, we always suggest the best thing to do is to check your details are correct and contact your bank.
3. DO YOU ACCEPT PAYPAL? No.
4. HOW DO I ADD A DISCOUNT CODE TO MY ORDER? Within your shopping basket, there is a ‘Coupon Code’ section beneath your items. Here you can add one discount code. There will be specific terms and conditions depending on the code as to how this works in conjunction with any other offers.
5. WHAT IS ‘VERIFIED BY VISA’? Verified by Visa protects your card against unauthorised use and gives you peace of mind when shopping online. Verified by Visa involves two quick steps to authenticate your purchase. First you’ll see the personal message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This lets you know that the security screen you’re seeing is genuine Then you’ll be asked to enter your Verified by Visa password.
6. WHAT IS MASTERCARD SECURE CODE? Customers of MasterCard and associated credit card providers can enjoy the assurance provided by the MasterCard SecureCode. This additional security check is aimed at putting a stop to unauthorised card usage, assisted by an online PIN known only to you and your credit card issuer. Upon completing a purchase with a participating retailer, customers are prompted to enter their private MasterCard SecureCode to complete the transaction. Failure to enter the SecureCode will result in the purchase being cancelled.
1. WHERE DO YOU DELIVER? We deliver to most addresses in the UK and Europe. Please note we do not deliver to BFPO, PO Boxes or FREEPOST addresses. You can add any delivery instructions during checkout.
2. WHAT ARE MY DELIVERY OPTIONS? UK Standard Delivery (3-5 working days): 1 item £2.99 2 items or more £2.99 UK Next Day Delivery: 1 item £3.99 2 items or more £3.99 (Please note next day deliveries do not include weekends and public holidays) EUROPE Standard Delivery (3-8 working days): 1 item £7.95 2 items or more £9.95
3. DO YOU OFFER NEXT DAY DELIVERY? Yes, next day delivery is available to UK excluding Saturdays, Sundays and Bank Holidays. Order by 13:00 GMT on Monday – Thursday for next day delivery. Orders received on Friday should arrive the following Monday.
4. WHAT ARE MY INTERNATIONAL DELIVERY OPTIONS? We offer shipping to European countries. Europe standard delivery will take between 3 and 8 working days. Europe Standard Delivery: 1 item £7.95 2 items or more £9.95
5. CAN I SEND YOUR CHOCOLATES TO A BFPO ADDRESS? No.
6. HOW DO I SEND MY ORDER TO A FRIEND AT AN ADDRESS OTHER THAN MY OWN? During the checkout process, you will find the option to enter a shipping address different to the billing address.
7. CAN I COMBINE ORDERS TO MULTIPLE RECIPIENTS OR ADDRESSES? No. 8. WHAT IF I’M NOT HAPPY WITH MY ORDER? You can order in complete confidence; if you’re not 100% happy with your order please contact our customer service team via ‘Contact Us’ form on the day of receiving your order.
9. WHAT IF MY ORDER ARRIVES DAMAGED? All of our products are carefully packed to withstand their journey in the post and we are confident they will arrive with you in perfect condition. In the event that your order does arrive damaged, please contact our customer service team via ‘Contact Us’ form on the day of receiving your order.
10. WHAT HAPPENS IF I CHANGE MY MIND AND WANT TO CANCEL OR RETURN MY ORDER? If you change your mind and would like to cancel your order, please contact our customer service team via ‘Contact Us’ form by 14:00 GMT on the same day the order was made. Cancellations after this time will not be guaranteed. Once an order has been dispatched it cannot be cancelled and cannot be returned for a refund.
11. DO DISCOUNT CODES INCLUDE FREE SHIPPING? Discount codes do not include free shipping unless stated in the discount terms and conditions.